Insights

The trait that separates businesses thriving with AI from those still stalling isn't foresight - it's curiosity. Here's what nine years of the conversation taught me.

In 2017, I gave a talk on artificial intelligence at a financial services conference. I played a video by futurist Gerd Leonhard about exponential change - self-driving cars, computers that can learn and think, automation reshaping how we work [3]. Then I laid out what I thought was a fairly measured case: AI would start reshaping professional services within five years, and within ten, the changes would be sweeping.

In 1882, Thomas Edison flicked a switch and lower Manhattan had electric light. The technology worked. The capability was real. And for the next four decades, it made almost no difference to how businesses operated or what showed up in productivity data.

The AI news cycle is relentless right now. Every morning brings a new model, a new capability, a new hot take. ChatGPT is dead, long live Claude. If you're not running n8n and OpenClaw and JigglyBear and OmNomNom - or whatever this week's flavour is - you're apparently three lightyears behind and probably also bad at business.

Most business leaders I talk to are in the same position. They know AI is something they need to take seriously. They've probably had a few conversations about it, maybe sat through a vendor demo or two. And they've come away thinking: okay, but where do I actually start?

Two questions every board should be able to answer: where is AI being used across the business right now — including tools staff have adopted without approval? And which parts of your revenue are most exposed to AI changing customer expectations or competitor economics? If either answer is vague, you've got a governance gap. This post sets out a practical, board-ready oversight model covering both lanes: internal controls and external market resilience. No 90-page policy suite required.

AI is reducing the cost of intelligence.

That sentence sounds abstract until you translate it into commercial reality: when intelligence becomes cheaper, many knowledge-heavy products and services face pricing pressure, faster substitution, and new competitors who can deliver “good enough” outcomes at radically lower cost.

I once sat in a board meeting where the Chair declared that most people didn’t understand the word strategy. An awkward round of definition volleyball ensued - everyone batting around their own version, nobody quite sure who scored the point.

The underlying message was clear: strategy was the sacred domain of big-brained intellectuals.

How to assess your competitive position when the rules are being rewritten.

Artificial intelligence isn’t just another technology trend - it’s a structural shift reshaping industries, business models, and entire markets. But with so much noise, hype, and rapid change, it can be hard for leaders to understand what AI actually means for their competitive position.